Responsible Gambling

GambleZen Casino is committed to providing a safe and enjoyable gaming environment. Gambling should always be a form of entertainment, not a way to make money or escape personal problems. This page outlines the tools available to help you stay in control and the organisations that can offer support if gambling becomes a problem.

1. Gambling Safely

Safe gambling means staying within your means and keeping it fun. Before you play, consider the following:

• Set a budget and stick to it — only gamble what you can afford to lose.
• Never chase losses; accept them as the cost of entertainment.
• Gamble for fun, not as a source of income or to relieve stress.
• Take regular breaks and track the time you spend playing.
• Avoid gambling when you are under the influence of alcohol or are emotionally distressed.

2. Deposit Limits

You can set daily, weekly, or monthly deposit limits directly from your account settings. These limits take effect immediately when reduced, and a 24-hour cooling-off period applies before increases are approved. To set or adjust your deposit limit, navigate to My Account → Responsible Gambling → Deposit Limits.

3. Loss Limits

A loss limit prevents your net losses from exceeding a set amount within a chosen time period (daily, weekly, or monthly). Once the limit is reached, you will be unable to place further bets until the period resets. Reductions apply instantly; increases require a 24-hour review period.

4. Session Time Limits

You can set a maximum session duration. When your limit is reached, a pop-up will notify you, and your session will end automatically. This helps prevent extended, unplanned gambling sessions. Adjust session limits via My Account → Responsible Gambling → Session Limits.

5. Cooling-Off and Time Out

If you need a short break from gambling, you can request a cooling-off period of 24 hours, 7 days, or 30 days. During this period, your account will be temporarily suspended and you will not be able to make deposits or place bets. To activate, contact our support team at support@gamblezen.com or use the account settings panel.

6. Self-Exclusion

If gambling is negatively affecting your life, you can request a long-term self-exclusion for a period of 6 months, 1 year, 3 years, or permanently. During self-exclusion:

• Your account will be closed immediately and all promotional communications will stop.
• You will be unable to create a new account for the duration of the exclusion.
• Any remaining account balance will be returned to you.
• Permanent self-exclusion cannot be reversed.

To self-exclude, email support@gamblezen.com with the subject line Self-Exclusion Request. We will process your request within 24 hours.

7. Underage Gambling Prevention

GambleZen is strictly for players aged 18 and over. We perform identity verification (KYC) on all accounts before allowing withdrawals or bonus claims. If you share a device with minors, we strongly recommend using parental control software such as Gamban, Net Nanny, or Bark to restrict access to gambling websites.

8. Support Organisations

If you or someone you know is struggling with gambling, please reach out to one of the following free, confidential services:

• GamCare – gamcare.org.uk – 0808 8020 133 (free, 24/7)
• GambleAware – begambleaware.org – free advice and treatment referrals
• Gambling Therapy – gamblingtherapy.org – online support community
• National Gambling Helpline – 0808 8020 133 – available around the clock
• Gamblers Anonymous UK – gamblersanonymous.org.uk – peer support meetings

9. Contact Us

For any responsible gambling queries, contact our dedicated support team at support@gamblezen.com or via 24/7 live chat. We are here to help.