Privacy Policy

Last updated: 27 January 2026. This Privacy Policy explains how GambleZen Casino (operated by Fortuna Games N.V.) collects, uses, stores, and protects personal data provided by users of gamblezenuk.uk.net. By using the platform, you consent to the practices described below.

1. Data We Collect

When you register and use GambleZen, we may collect the following categories of personal data:

• Identity data: full name, date of birth, username, and copies of identity documents.
• Contact data: email address, phone number, and residential address.
• Financial data: payment method details, transaction history, and deposit/withdrawal records.
• Technical data: IP address, browser type, device identifiers, and session logs.
• Usage data: pages visited, games played, time spent on the platform, and betting history.
• Communications data: records of correspondence with our support team.

2. How We Use Your Data

• To create and manage your account and verify your identity (KYC/AML compliance).
• To process deposits, withdrawals, and bonus transactions.
• To detect and prevent fraud, money laundering, and prohibited activities.
• To provide customer support and respond to your enquiries.
• To send you transactional emails, account notifications, and (where consented) promotional offers.
• To comply with legal obligations under applicable gambling and data protection regulations.

3. Legal Basis for Processing

We process your personal data on the following legal bases: performance of a contract (account management and transactions), legal obligation (KYC/AML), legitimate interests (fraud prevention, security), and consent (marketing communications). You may withdraw consent for marketing at any time via your account settings or by emailing support@gamblezen.com.

4. Data Sharing and Third Parties

We do not sell your personal data. We may share data with trusted third parties only where necessary:

• Payment providers: to process deposits and withdrawals securely.
• Identity verification services: to carry out KYC and AML checks.
• Game providers: technical data required to deliver games.
• Regulatory authorities: where required by law or licence conditions.
• IT and hosting partners: operating our servers and infrastructure.

5. Data Retention

We retain your personal data for as long as your account remains active and for a minimum of five years after account closure to comply with anti-money laundering regulations. Financial transaction records may be kept for up to seven years. You may request deletion of your data subject to our legal obligations.

6. Your Rights

• Access: request a copy of the personal data we hold about you.
• Rectification: ask us to correct inaccurate or incomplete data.
• Erasure: request deletion of your data where no legal basis remains.
• Restriction: ask us to restrict processing in certain circumstances.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interests.

To exercise any right, contact us at support@gamblezen.com. We will respond within 30 days.

7. Cookies

GambleZen uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse traffic, and deliver relevant content. You can control cookie settings through your browser. Disabling certain cookies may affect platform functionality. A full Cookie Policy is available on request.

8. Security

We implement industry-standard technical and organisational measures to protect your data, including SSL/TLS encryption, firewalls, access controls, and regular security audits. No transmission over the internet is completely secure; however, we take all reasonable steps to protect your personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the platform after changes constitutes acceptance. For questions, contact support@gamblezen.com.